Here follows our general booking policies.
If other conditions than these have been met in writing between the two parts, the following conditions can be ignored, it is then of course the special conditions decided that apply.
If you have any questions, please contact our booking department: bokning@kurortenmosseberg.se / 0515-43 200
The booking is binding from the day when a definitive booking is made. Preliminary bookings are kept preliminary in our system until a date agreed upon. After that, the bookings will be cancelled of changed into a definite booking. If no answer from the customer about whether cancellation och definite booking should be made comes in, we have the right to cancel the booking.
Day conference:
Free cancellation is possible until 4 weeks before the booked date of the conference (when nothing else is agreed upon and stated in the booking confirmation), when cancelling later then this 50% of the booking value will be charged. Cancellation later then 14 days before the booked date of the conference is charged with 100 % of the booking value. Adjustments to the number of participants can be made until 14 days before the date of the conference, a few persons can be cancelled at the latest three days in advance (this specific number of a few persons depends on the total number of the group, contact our booking department to find out the number for you booking), however you can never cancel more than 10 people for any size of booking later than 14 days in advance.
Overnight stay conference:
Free cancellation is possible until 8 weeks before the booked date of the conference (when nothing else is agreed upon and stated in the booking confirmation), when cancelling later then this 50% of the booking value will be charged. Cancellation later then 4 weeks before the booked date of the conference is charged with 100 % of the booking value. Adjustments to the number of participants can be made until 14 days before the date of the conference. A few persons can be cancelled at the latest three days in advance (this specific number of a few persons depends on the total number of the group, contact our booking department to find out the number for you booking), however you can never cancel more than 10 people for any size of booking later than 14 days in advance.
Private booking:
CANCELLATION POLICY – ROOM & BREAKFAST
Without Cancellation Protection
Free cancellation and rebooking is offered until 6:00 PM the day before arrival.
For cancellations or changes made after 6:00 PM the day before arrival, 100% of the total cost of the stay will be charged.
With Cancellation Protection (SEK 295/room)
Free cancellation and rebooking is offered until 11:00 AM on the day of arrival regardless of reason – no medical certificate required. You will be refunded the full amount of your stay, excluding the cancellation protection fee.
For cancellations or changes made after 11:00 AM on the day of arrival, 100% of the total cost of the stay will be charged.
CANCELLATION POLICY – PACKAGES & OFFERS
Without Cancellation Protection
Free cancellation and rebooking is offered until 6:00 PM two (2) days before arrival.
For cancellations or changes made after 6:00 PM two (2) days before arrival, 100% of the total cost of the stay will be charged.
With Cancellation Protection (SEK 295/room)
Free cancellation and rebooking is offered until 11:00 AM on the day of arrival regardless of reason – no medical certificate required. You will be refunded the full amount of your stay, excluding the cancellation protection fee.
For cancellations or changes made after 11:00 AM on the day of arrival, 100% of the total cost of the stay will be charged.
If rebooking, any price difference may apply.
Bookings made online must also be cancelled online.
For bookings involving more than three rooms, group booking terms apply.
For bookings regarding more three rooms, see our group booking policy below.
Group booking:
Free cancellation is possible until 4 weeks before the arrival date (when nothing else is agreed upon and stated in the booking confirmation), when cancelling later then this 50% of the booking value will be charged. Cancellation later then 14 days before the arrival date is charged with 100 % of the booking value. Adjustments to the number of guests can be made until 14 days before the date of the conference, a few persons can be cancelled at the latest three days in advance (this specific number of a few persons depends on the total number of the group, contact our booking department to find out the number for you booking).
Spa treatments:
Cancellation and re-booking can be made until 24 hours prior to the start time of your booking, after that full payment is charged. If you have booked more than one treatments of if you are a group of people, cancellation can be made at the latest 5 days before your booked time, after that full payment is charged.
Spa entrance:
Cancellation and re-booking can be made until 24 hours prior to the start time of your booking, after that full payment is charged. If yo are a group of 3 persons or more cancellation or re-booking must be made at the latest 5 days in advance, after that full payment is charged.